Frequently Asked Questions
q: how long will it take to receive my order?
Most of our products are made to order, just for you! Please allow a 12-14 day lead time (+shipping). Our standard shipping method is USPS 2 day priority. If you need something faster, please contact us and we'll do our best to work with your schedule. Once your item has shipped, we will send you a confirmation email to notify you that your product is on its way. We will gladly ship internationally, please contact us for the rate to your home address. International shipping & customs duties are the responsibility of the customer. Our packaging materials are reused/recycled as much as possible.
q: what is your return policy?
We want you to be 100% happy with your purchase. Unused products in original condition may be exchanged or returned for store credit w/in 14 days of receipt. Please try on your sandals on a rug or carpet as the leather soles scuff easily. Sandals with any wear on them cannot be returned as they're no longer in new condition to sell.
Buyer is responsible for all return shipping costs.
q: how will my new sandals break in?
Our sandals are made with the highest quality vegetable tanned leather. This leather will age beautifully, taking on it's own natural patina. As you wear them, they will soften and form to your feet. After the first couple of adventures you can expect your Twelve Olympians to become the most comfortable shoes you own.
q: do you accept custom orders?
Yes! All Twelve Olympians items are handmade, and many are made to order. If there's something you'd like customized, please send us a note to start a conversation.